REFUND & RETURN POLICY

Thank you for shopping with Wellizo. We strive to ensure that you are satisfied with your purchase. Please read our Refund & Return Policy carefully.

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1. ELIGIBILITY FOR RETURNS

We accept returns only under the following conditions:

• The product is damaged, defective, or incorrect upon delivery
• The return request is made within 7 days of receiving the product
• The product is unused, unopened, and in its original packaging

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2. NON-RETURNABLE ITEMS

Due to the nature of health and wellness supplements, the following items cannot be returned:

• Opened or used products
• Products with tampered seals
• Perishable or consumable items once opened
• Items purchased during clearance or special sale (if applicable)

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3. RETURN PROCESS

To initiate a return:

1. Contact us at support@welizo.com within the eligible return period
2. Provide your order number and clear photos of the product
3. Our team will review your request and respond within 7 business days
4. If approved, we will provide return instructions

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4. REFUNDS

• Refunds are processed only after the returned product is received and inspected
• Approved refunds will be issued to the original payment method
• Refund processing may take 5–10 business days depending on your bank/payment provider

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5. REPLACEMENTS

We may offer a replacement instead of a refund in case of:

• Damaged products
• Incorrect items delivered

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6. SHIPPING COSTS

• Shipping charges are non-refundable
• If the return is due to our error (damaged or wrong product), we will cover return shipping
• Otherwise, the customer may be responsible for return shipping costs

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7. CANCELLATIONS

• Orders can be cancelled only before they are shipped
• Once shipped, orders cannot be cancelled

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8. LATE OR MISSING REFUNDS

If you haven’t received your refund:

• Check your bank account again
• Contact your payment provider
• If the issue persists, contact us at support@welizo.com

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9. CONTACT US

If you have any questions about our Refund & Return Policy, please contact us:

Company Name: Welizo
Email: support@welizo.com
Phone: +91 9811194400
Address: Reg. Address – Dwarka new Delhi – 110078

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By making a purchase on our website, you agree to this Refund & Return Policy.